is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

Get LinkedIn Premium features to contact recruiters or stand out for jobs

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Change the customer focus

Change the customer focus: Customer Service: Handling Abusive Customers
Change the customer focus: Customer Service: Handling Abusive Customers

When you have an abusive customer, you need to try and control their focus. You want them to focus on something positive. Learn how to shift the customer's focus from something disempowering and negative to something positive or neutral.

Resume Transcript Auto-Scroll
Skill Level Beginner
39m 50s
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to start your free trial.