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Change the customer focus

Change the customer focus: Customer Service: Handling Abusive Customers
Change the customer focus: Customer Service: Handling Abusive Customers

When you have an abusive customer, you need to try and control their focus. You want them to focus on something positive. Learn how to shift the customer's focus from something disempowering and negative to something positive or neutral.

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Skill Level Beginner
39m 50s
Duration
70,440
Views
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Skills covered in this course
Business Business Skills

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