Join Todd Dewett for an in-depth discussion in this video Calming dramatic employees, part of Managing Employee Performance Problems (2013).
- Emotions are powerful things.…Positive emotions have the ability to lift you up to new…levels of insight, while negative emotions have the…ability to stifle any creative thought whatsoever.…One perspective on leadership is that your job is to…create and use positive emotion…while dampening negative emotions.…To do this you have to get a grip…on managing overly dramatic employees.…Sometimes we call them drama queens, or kings,…or overly emotional, or divas, or simply dramatic.…
These are not people who revel in anger…and work to bully or intentionally upset others.…I'm referring to employees who make…mountains out of molehills.…They thrive on seeing or creating problems, overreacting,…and then enjoying the attention it brings them.…When someone politely questions one of their comments,…they become immediately defensive…as if the other person were out to destroy them.…If someone asks for help on a task they might help,…but they'll loudly proclaim that they can't take this…task on moving forward because they already have…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.