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Calibration and coaching

Calibration and coaching: Service Metrics for Customer Service
Calibration and coaching: Service Metrics for Customer Service

Identify the importance and use of calibration, which ensures a consistent approach to interpreting performance and determining coaching priorities. Learn the four levels of calibration and how calibration supports coaching and facilitates performance improvement. Acquire a four-part model for effective coaching.

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Skill Level Intermediate
1h 15m
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Skills covered in this course
Business Business Skills

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