Join Chris Croft for an in-depth discussion in this video Business process reengineering to improve time performance, part of Process Improvement Foundations.
- The first thing to look at when you want…to streamline any process is can we reduce…the number of steps?…And this is part of something called business…process reengineering or BPR,…which really just consists of looking at the way…we do things, ideally drawing the processes out…as a flow diagram, and then asking the following…four questions.…Number one: can any steps be just deleted?…You might be surprised at how many steps…there are in your process.…Forms filled in, data put into computers,…work allocated to people, quality checked…by supervisors, et cetera, et cetera.…
Does the supervisor really have to check it?…Can the manager type in their own data?…Do we need to print out that order form?…Do we need to file a paper copy of it?…The second thing to do with BPR is to ask yourself…can any steps by automated by a computer?…This is almost as good as getting rid of them.…And although in many cases it's already been done,…some managers may not know what's possible.…So it could be worth drawing out the whole process…
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- Measuring processes
- Using statistical process control
- Optimizing the quality, cost, and time trade-off
- Understanding queues
- Reducing cost by reducing waste
- Improving delivery time
- Thinking about batch sizes
- Understanding Lean and Six Sigma processes