This video helps viewers determine the difference between bullying and conflict, and between bullying and a tough boss.
- Often when I'm out speaking to professional groups…about workplace bullying, I get asked about the difference…between conflict, tough bosses, and workplace bullying.…The answer is that there are major differences.…So let's talk through some of those.…Conflict is a normal part of any relationship,…both at work and at home.…After all, two people can't be expected to agree…on everything, all of the time.…Conflict arises from differences and occurs whenever…people disagree over their values, motivations,…perceptions, ideas, or desires.…
Sometimes these difference don't seem like a big deal…on the surface, but because conflict is emotional,…these seemingly small things can trigger large amounts…of emotions, and conflict ensues.…The most notable difference between conflict and bullying…is that in conflict, both people have a voice,…and in bullying, one person's voice is squashed out.…While two people disagree in conflict, and may not always…be listening to what the other person has to say,…the power is evenly distributed between the two parties.…
She defines the key differences between conflict, harassment, and bullying, and helps you assess the prevalence of bullying in your organization. You'll learn the importance of stepping in to stop it, and coaching those identified as bullies. Catherine also highlights the role leadership plays in exemplifying the right behavior and being transparent about supporting a healthy workplace. To create a positive workplace that's free from bullying, she suggests a healthy workplace corporate policy, tying positive behavior to corporate values, ongoing training, and the use of performance management.
- Differentiate between bullying, conflict, and a tough boss.
- Describe a prevalence assessment.
- Explain why it’s okay to step in when you witness bullying.
- Recognize how a social vision guides cultural change in the workplace.
- Summarize what a training program to combat workplace bullying should look like.