Join Britt Andreatta for an in-depth discussion in this video Building your ladder, part of Having Difficult Conversations.
Emotions play an important part in our difficult conversations. …So it's vital to also reflect on your feelings. …In fact in my consulting work, I've seen emotions be so central, that I've added …this as a 5th rung to the ladder of inference. …So let's take a look at the role your emotions play. …Now if you're like most people, this exercise has reactivated some of your …feelings about this person and the problem. …Take a moment to notice how it shows up in your body. …Have you clenched your jaw has your heart rate increased? …What about your stomach, has it tightened? …Also take a moment to list any emotions or feelings you either had during the …situation itself or even now while reflecting on it.…
Rate the strength of each emotion on a scale of 1 to 10 your emotional …thermometer here's what Scott noticed. Scott: I get a knot in my stomach and I'm …shaky in my chest. I was annoyed with Joe's bad mood and how …he treated Brooke. When he told me he couldn't old my hand I …was livid. I really hate it when people criticise me. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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