Skill Level Intermediate
- I travel a lot and as I meet new people I'm always asked Jill what do you do for a living? I answer well, I'm a customer loyalty specialist. And they often ask the follow-up question, does customer loyalty even exist anymore? It's an interesting question that takes me back to when I was growing up in the small town of Marshville, North Carolina. By big city standards our buying choices were limited, but we didn't know it. Local businesses satisfied our needs and in turn won our loyalty.
For most businesses large or small, these good old days are gone forever. In today's wired economy with the internet, smartphones, and such, people are over saturated with choice. My name is Jill Griffin. I've been writing, speaking, and consulting, on customer loyalty for three decades. In this course I wanna share with you tools and skills that can help you grow more loyal customers. And the more loyal your customers, the better your business will be.
So let's get started.