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Boosting the value of customer service

Boosting the value of customer service: Customer Service Leadership
Boosting the value of customer service: Customer Service Leadership

Explore the three levels of value that effective customer service delivers: efficiency, customer loyalty, and cross-functional (strategic) value. Hear examples of how different organizations are tapping the potential of customer service to improve market share, brand reputation, and profitability.

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Skill Level Advanced
1h 12m
Duration
110,496
Views
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Skills covered in this course
Business Business Skills Marketing

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