Join John Ullmen for an in-depth discussion in this video Becoming a better listener, part of Communication Fundamentals.
- Where I live in Los Angeles, there's a scenic…winding canyon road that goes to the ocean.…You have to drive slow, but the view is much better and…you get to the beach faster than if you took the highways.…It's a great metaphor for listening.…Listening is the canyon road of communication,…where you go slower, but get there sooner.…It's tough when we're pressured to get things done.…It feels like we're compromising results.…But done well, the slow down actually accelerates…influence, relationship building, trust, and credibility.…
How can this be?…It's because we tend to judge ourselves by our intentions…but others evaluate us by our impact.…They can't read our hearts and minds.…They have to go on what happened to them.…After being with us, they determine whether…they came out better or not on their terms, not ours.…Effective listening is crucial…to close the intent-impact gap.…To understand our actual impact, and invite genuine buy in,…we need to listen with a strong personal…motive to learn and understand.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Beginner
1. Increasing the Positive Impact of Your Communication
2. Adapting to Your Audience
Being politically savvy4m 41s
3. Listening to Understand and Build Trust
4. Managing Common Communication Challenges
Next steps2m 45s
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