Join Lisa Gates for an in-depth discussion in this video Becoming an active listener, part of Coaching and Developing Employees (2013).
Listening, this is the most important practice in your coaching toolbox. …The challenge is, that in our everyday conversations we're full of preconceived …ideas about what's being said and what we think people mean and where we think the …conversation is headed. We're listening for what we want to hear …and filtering things through our opinions and biases and we're waiting for a space …to interject our perspective. Coaching requires a different kind of listening. …So let's go back to Eric, with his new responsibilities as team lead he's …recently been challenged by a ton of emails.…
He's missing deadlines and reacting irritably to new requests. …As his manager you might think the solution is simple. …He just needs a couple of focused hours to clean things up, purge his inbox and …make daily to do lists. So you give him a little direction then …off he goes, but that kind of fix comes from listening from the outside in. …The solution may work temporarily, but your employee's being directed not …
- Establish a coaching relationship with your employees.
- Demonstrate the cornerstones of coaching.
- List examples of "PowerTalk Practice".
- Describe how to challenge your employees for growth.
- Identify how to manage accountability and give future-focused feedback.
- Align professional goals with company objectives.
- Design stretch opportunities.