Join Judy Steiner-Williams for an in-depth discussion in this video Bad news outline, part of Business Writing Strategies.
- Yes, bad news has to be given in a variety of situations.…A subordinate didn't get the promotion,…the participant didn't pass the course,…the customer won't get the replacement,…the nominee didn't get the award,…or the client's order will be delayed.…You could probably add to that list.…Even though each situation has its own set of circumstances,…and exceptions always exist,…giving or receiving bad news is never easy…but having a model, a template to follow…can help guide you through a more effective…and direct strategy, rather than just blurting out…the bad news.…
So let's delve into the strategy…for the entire bad news documents.…Remember that the purpose of using the indirect order…is to get the reader to read or scan the entire document.…If the reader understands the reasons for the bad news,…maybe, just maybe, he will have less of a negative reaction.…Maybe, just maybe, that logical, rational reader,…and we all know that not all readers are in that category,…will end by saying, "I don't like the answer,…
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- Deciding when to begin or delay the message
- Presenting information
- Getting support for ideas
- Understanding the audience
- Communicating internally and externally
- Choosing the appropriate language and tone
- Using business writing outlines and templates
Skill Level Appropriate for all
1. Deciding the Strategy
2. Analyzing the Situations
3. Analyzing the Audience
Understanding audience needs3m 34s
4. Determining the Correct Written Channel
5. Strategy Specifics
6. Choosing the Language
7. Strategy Outlines
8. Templates for Common Writing Strategies
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