From the course: Simplifying Business Processes
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Automate customer service communications
From the course: Simplifying Business Processes
Automate customer service communications
- [Voiceover] Customers expect fast response and easy access to information. It used to be the only solution was to pay for additional workers to assist in making this happen or to have slower response times. Now, there are options available to add additional man hours at a lower cost or to automate services. Now we can help customers quickly through tools such as blog articles and templates, FAQ pages, knowledge bases, client portals, outsourcing, support tracking software and online service chats. Let's explore each of these. Blog and templates. Templates are a useful tool for answering common questions and communications. Blog articles can assist in a similar way. Creating blog posts on your website for common questions, information, or fixes can eliminate support requests from customers and also provide a quick response to common questions. When a client asks a question that has been answered thoroughly in your blog post, you can include a link to the post with your response…
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