First and foremost, the effective consultant provides background and experience that is lacking amongst client staff. Applying those skills by leveraging technical expertise and managerial finesse will win the day. This video provides hints and tips to assess your success level at these critical skill areas before you receive a formal evaluation, or hear offhand comments, that surface concerns with your approach.
- You never get a second chance to make a first impression.…That old saying is absolutely true for consultants.…Like it or not, opinions will be formed about you…within the first few minutes of your arrival…at your client's site.…It's important that you discover those opinions…as soon as possible so you can assess if your work…is viewed favorably by your client.…Making them comfortable early…will make your consulting engagement go much more smoothly.…Here are a few things to look for…to determine if you're using the technical…and managerial roles effectively…and have your client's support.…
The best signal that you have support from your client…is when your client management team…acts on the recommendations you make…and acts quickly.…Any delays in accepting your recommendations…or technical products is a signal that you should…investigate what your client is thinking…and adjust your approach based on their input.…Second, are your client's staff asking you questions…to seek and understand your deliverables?…Questions are a demonstration of interest.…
- Identify the critical requirements needed to become a successful consultant.
- Review the roles a consultant can fulfill to increase their success when dealing with clients.
- Recognize approaches for assessing your success level with a client before you've received a formal evaluation.
- Explore how to switch between consulting roles without confusing or aggravating your client.
- Review the change management conditions that must be in place to successfully deploy your consulting solutions.
- Identify the actions that maximize your chances for future work with a client.