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Assessing service interactions

Assessing service interactions: Service Metrics for Customer Service
Assessing service interactions: Service Metrics for Customer Service

Identify trends in customer surveys, and learn alternatives for measuring and scoring customer service interactions. Learn about the importance of getting both external and internal input. Identify decisions you will need to make around scoring, and hear recommendations and cautions on using scores and interpreting results.

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Skill Level Intermediate
1h 15m
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Skills covered in this course
Business Business Skills

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