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Assessing results

Assessing results: Customer Advocacy
Assessing results: Customer Advocacy

Explore options for measuring results. Identify the advantages of net promoter score, customer satisfaction and customer effort score. Discuss how surveys can be tied to individual agents. Identify relevant operational metrics, and discuss the importance of observing actual customer behavior.

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Skill Level Intermediate
1h 9m
Duration
11,060
Views
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Skills covered in this course
Business Business Skills

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