Join Lisa Gates for an in-depth discussion in this video Asking powerful questions, part of Coaching and Developing Employees (2013).
Powerful questions are open-ended and begin with who, what, when, where, why, …or how. Asking these kinds of questions triggers …your employees to source their own ideas and solutions. …Questions like, do you like your new office? …Or, are you enjoying your work with Mary? Are close-ended and can be answered with …a simple yes or no. Close ended questions do little to …encourage conversation or self-awareness. Likewise, when you feel you are about to …give advice or offer criticism, you can turn those statements into open-ended …questions instead. So, let's reframe the questions we ask as open-ended.…
For example, what do you think about your new office? …Or, how are things working with Mary? These questions encourage thoughtfulness …and draw out more information. Let's take this a little further. …Here's a brief coaching snippet with Erica and Michelle that demonstrates …powerful questions in action. Keep an eye out for the bump in the road …and how to redirect. Michelle: So how's it going with your …
- Establish a coaching relationship with your employees.
- Demonstrate the cornerstones of coaching.
- List examples of "PowerTalk Practice".
- Describe how to challenge your employees for growth.
- Identify how to manage accountability and give future-focused feedback.
- Align professional goals with company objectives.
- Design stretch opportunities.