Dr. John Boudreau discusses how to shift from trying to provide answers based on an internal HR focus, to asking great questions to take an external strategic focus.
- A great strategy is more about asking great questions…than about giving great answers.…Some great thinkers have said it well.…Albert Einstein said, "If I had an hour to solve a problem,…"I'd spend 55 minutes thinking about the problem…"and five minutes thinking about the solution."…The management guru Peter Drucker said there are few things…as useless, if not dangerous,…as the right answer to the wrong question.…
Think about your organization's strategy.…Do you spend too much time finding quick answers…and too little asking better questions?…When it comes to HR strategy,…most leaders are so eager to find answers…that they can miss the vital questions.…Imagine you're trying to increase customer satisfaction.…You might assume the answer is to improve the workers…in your call center whose job it is to talk to customers.…The leader of the call center has an answer…to improving those workers:…train the representatives on better service.…
Finally, HR has the answer to providing training:…implement best in class customer service training…
- Arrange the questions of HR strategy in order of importance.
- Define “pivotal” within the context of the course.
- Identify three key questions that help clarify and focus organizational strategy.
- Define the term “bottleneck.”
- Name four characteristics a person might have that supports improved work performance.
- Explain the importance of an HR budget that aligns with HR strategy.
- Describe the three energy profiles and how they can be used to create a balance in HR strategy.