Join Simon T. Bailey for an in-depth discussion in this video Articulating your needs, part of Building Business Relationships.
Articulating your needs is telling people what you want. And this is the secret to engagement in an organization. People don't leave the organization. They leave managers who don't understand their appreciation language. Appreciation language is how you like to be recognized and receive feedback. In the past when I was managing my team, I always brought the team together to celebrate their accomplishments. During one of these meetings, I recognized one of my direct reports publicly for her outstanding contribution to the team.
Immediately she turned red, and ran out of the room. Everyone looked at me with a stunned expression on their face. I had to address the situation, so I sent my assistant to find out why she had run out of the room while I finished the meeting. Later my assistant told me my direct report didn't like public recognition in front of a group, and she preferred a private recognition. Not sure how to recognize her, I asked my assistant her recommendation on what to do, and she suggested I send a personal, handwritten note to her home address.
So I listened and did it. A few days later, my direct report who had run out of the room, knocked on my door to say thank you, and told me that's the way she would like to be recognized in the future. This was a huge learning experience for me, because I had just assumed that everyone that worked for me wanted to be recognized publicly and in front of everyone. I then realized that everyone has a different way of being recognized.
The next area that you need to articulate your needs is how you would like to receive feedback. One day I asked my manager what he thought about a project that I had just completed. He said that it was fine. I shared with him that I needed more detailed feedback as to what he actually liked and what needed improvement the next time around. He thought that I just wanted him to say that he was pleased with the outcome. Once he understood how I was wired and what I needed to function effectively, then feedback in the manner I wanted came early and often.
I recommend you determine how you want to receive feedback. Do you prefer advice, constructive criticism, or just approval? Also, determine how often you want to receive feedback. Is it during your annual review, mid-year review, or do you prefer ongoing, informal feedback? If so, then tell your manager. Articulating your appreciation language ensures your manager know how to motivate you to high performance
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
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- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.