Skip navigation

Approaching difficult conversations for the speaker

Approaching difficult conversations for the speaker: Communicating with Empathy
Approaching difficult conversations for the speaker: Communicating with Empathy

Reframe your approach to the conversation to be an opportunity to teach and encourage. Use positive language, and give the listener a chance to take in what you are saying. Remember, you need to speak to them in a language that they can embrace and respond to in a way that will lead to a productive discussion.

Resume Transcript Auto-Scroll
Skill Level Beginner
1h 14m
Duration
177,955
Views
Show More Show Less
Skills covered in this course
Business Communication

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month