Reframe your approach to the conversation to be an opportunity to teach and encourage. Use positive language, and give the listener a chance to take in what you are saying. Remember, you need to speak to them in a language that they can embrace and respond to in a way that will lead to a productive discussion.
- There are few things more challenging at work…than having to initiate a difficult conversation.…As the speaker, your tone from the moment…the listener walks into the room…is going to lay the foundation…for the kind of conversation that's about to transpire.…So the way you prepare for and approach…a difficult conversation is going to be imperative,…and the first thing that you have to do to…approach the conversation from a place of empathy…is to keep your emotions in check.…
So, when we're angry, it's incredible easy and convenient…to forget that the person that we're upset with…is a person.…We often don't realize that the actions that we view…as completely benign…can come of as incredibly hurtful to others.…You as the speaker should take stock…of what this person is doing…and then remind yourself that they probably…don't even know that their performance is lagging…or that their actions are kind of hurting people.…
Once you've checked your emotions…and you're ready to plan out what to say,…don't use a script.…When you're giving someone bad news,…
- What is empathy?
- How to be empathetic at work
- Practicing positive communication
- Identifying communication styles
- Approaching difficult conversations
- Practicing empathy in groups
- Fostering collaboration
- Encouraging coworkers