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Approaching difficult conversations for the speaker

Approaching difficult conversations for the speaker: Communicating with Empathy
Approaching difficult conversations for the speaker: Communicating with Empathy

Reframe your approach to the conversation to be an opportunity to teach and encourage. Use positive language, and give the listener a chance to take in what you are saying. Remember, you need to speak to them in a language that they can embrace and respond to in a way that will lead to a productive discussion.

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Skill Level Beginner
1h 14m
Duration
251,570
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Skills covered in this course
Business Communication

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