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Approaching difficult conversations for the listener

Approaching difficult conversations for the listener: Communicating with Empathy
Approaching difficult conversations for the listener: Communicating with Empathy

First, calm down. Don’t get defensive or angry. Listen to what the person is saying and acknowledge the parts that you know are true. Own up to your mistakes, and immediately brainstorm ways to improve upon the problems brought up by the speaker.

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Skill Level Beginner
1h 14m
Duration
81,278
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Skills covered in this course
Business Communication

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