Join Britt Andreatta for an in-depth discussion in this video Appreciating diversity, part of Leading with Emotional Intelligence.
Gorman's research shows that appreciating diversity…is another key component of emotional intelligence.…Appreciating diversity is part of your relatability…with others, so it's key to building relationships.…At it's core is empathy, again, because…appreciation grows out of understanding and connection.…There are two primary levels in which…we need to cultivate our appreciation for diversity.…The first level is with the individual.…Every person is unique, a one of a kind…combination of their life experiences, values, skills, and qualities.…
And as you have already seen with yourself,…everyone has strengths they bring to any situation.…Part of appreciating diversity is seeing and valuing these strengths.…Sometimes, this can get lost in the…inevitable conflict that occurs when you have diversity.…Diversity creates natural tension points that cause people to get frustrated.…But, if you know how to manage conflict, you can…harness the group's strengths to maximize their productivity and effectiveness.…We'll cover managing conflict in an upcoming video.…
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.