Join Britt Andreatta for an in-depth discussion in this video Anticipating needs, part of Leading with Emotional Intelligence.
I want to turn our attention to the second and perhaps the most…important part of empathy, that you also…connect to their feelings, needs and concerns.…This requires you to relate their experiences to your own.…To truly have empathy, you have to be willing to identify with…what they're going through, to make a connection on a human level.…For example, if they're experiencing sadness or grief, you want to be…able to tap into your own experience of sadness or grief.…Or if they're feeling excited or…anxious, remembering times when you felt the same.…Now I want to clear up one of the common misunderstandings about empathy.…
Empathy does not mean that you would feel the…same thing if you were in the same situation.…They might be feeling anxiety, but in the…same situation you'd feel calm or even neutral.…When we miss the boat on empathy, and many well-intentioned people do, it's…because we try to connect from how we would feel in the same situation.…We then do disconnecting things, like have opinions about…their feelings, or offer advice that would work for us.…
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.