Join Doug Rose for an in-depth discussion in this video Answering tough questions, part of Managing Project Communication.
As a project manager it's inevitable.…At some point a stakeholder…is going to ask you a tough question.…It might be a botched timeline…or a question about the quality of the deliverable.…More than two-thirds of projects…end up missing their deadline,…are over budget,…or fail to deliver.…So project managers are often put in situations…where they have to answer tough questions.…Your instincts might be to try and sugar coat the answer.…You might even try to ignore the question.…You should fight these instincts.…
I once worked on a web application project…for a group of Montessori schools.…One of the stakeholders asked me…to meet with him about the project.…I knew the stakeholder had a demonstration…just a few days before.…I really enjoyed meeting with the stakeholder…because he had a reputation for being very direct.…He sat me down and immediately opened up by saying…"Why do you think we should fund this project…"if the software isn't working?"…If you're at a meeting and this happens to you,…try to remember the acronym NIECE.…
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- Using formal and informal means to communicate
- Prioritizing stakeholder needs
- Listening actively
- Planning project communication
- Understanding leadership language
- Writing clear and concise project reports
- Learning how and when to say "no"<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.