Author
Updated
3/25/2019Released
4/2/2018Skill Level Intermediate
Duration
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- Do you feel like you support a lot of people, but no one really understands what you do? Do you wonder if there are other people doing what you do? Do you search for new ideas or approaches to improve your efficiency, but don't have any resources to do so? As administrative support professionals, we experience some of the same tasks, challenges, and opportunities, regardless of the company that we work for, yet we normally don't have a place where we can share them. But through this platform, we do now.
My name is April Stallworth, and I have been an administrative support professional for 30 years. I have worked for nonprofit organizations and in the corporate sectors for companies such as AT&T, Verizon Wireless, and Cardinal Health. I currently work as the executive assistant to a high school superintendent in a suburb of Chicago. My administrative support professional program, called Helping Empower Administrative support professionals through Resources and Training, also known as H.E.A.R.T., won the Eureka! Award for the American Society for Administrative Professionals in 2015.
This series on helpful tips and tricks for administrative support professionals is the place to be to get your weekly dose of education, empowerment, and practical information that you can apply right away. I will share some of the best practices that I have acquired throughout my career in areas such as gatekeeping, goal setting, personal branding, and how to handle office politics and gossip. Sharing my experiences and expertise is meant to give you some new ways to approach similar situations and remind you that you are a vital member of whatever team you work on.
I look forward to being your guide in all things administrative. Let's go.
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Introduction
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Introduction1m 56s
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Administrative Professional Weekly Tips
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Keeping the gate3m 19s
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Personal branding4m 15s
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Vision4m 13s
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Executive presence4m 4s
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Networking4m 16s
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Professional organizations3m 29s
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Training and development3m 37s
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Higher education3m 30s
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Your boss4m 1s
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Mentors3m 54s
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Managing up3m 18s
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Managing sideways2m 37s
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Managing down3m 6s
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Goal setting3m 30s
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Administrative resources3m 34s
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Apps3m 36s
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Presentation skills4m 13s
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Dealing with disrespect2m 58s
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Take control of your career3m 19s
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Decision-making3m 42s
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Project management3m 30s
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Coping with change3m 7s
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Office politics and gossip2m 45s
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Emotional intelligence3m 26s
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Career management techiques3m 21s
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Organizing your office3m 17s
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Confidant and advisor3m 30s
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Preparing briefing materials3m 23s
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Managing interruptions3m 10s
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Partnering with your boss2m 42s
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Pursuing excellence3m 47s
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Authentic leadership3m 33s
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Dressing for success3m 10s
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Delegating effectively3m 19s
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Diversity and inclusiveness3m 34s
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Entrepreneurial skills3m 54s
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Coaching others3m 31s
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Coaching yourself3m 13s
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Office technology2m 56s
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Video: Introduction