Join John Ullmen for an in-depth discussion in this video Adjusting to organizational culture, part of Communication Fundamentals.
- My friend Scott went to a Hawaiian island…with his wife to visit her family.…After a long day, he stood up and said others in the room,…"Oh, I'm so tired, I need to go to sleep.…"Goodnight everybody."…The next morning, his wife told him, "You embarrassed me…last night, you left without making the proper departure."…Turns out the cultural custom when leaving…is to compliment each person on what they did that day…and give them a chance to compliment you.…It's a nice tradition, isn't it?…Now Scott unintentionally violated a cultural norm…and in so doing didn't even realize…the negative impact on others in the room.…
But it's not just countries or regions that have cultures,…organizations have cultures too.…It's just like Scott on that Hawaiian island,…in organizations, we need to adjust to the culture,…so we don't undermine ourselves.…The impact of culturally miscues can be disrespectful,…or even offensive, because they violate…the norms for the way we do things here.…Strongly held beliefs, values, or customs.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Beginner
1. Increasing the Positive Impact of Your Communication
2. Adapting to Your Audience
Being politically savvy4m 41s
3. Listening to Understand and Build Trust
4. Managing Common Communication Challenges
Next steps2m 45s
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