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Adjust unreasonable expectations

Adjust unreasonable expectations: Managing Customer Expectations for Frontline Employees
Adjust unreasonable expectations: Managing Customer Expectations for Frontline Employees

Customers sometimes have unreasonable expectations that cannot be met. They will be disappointed if they continue to feel this way. For example, an airline passenger might expect to bring aboard more carryon bags than the airline allows because she was able to do it on a previous flight. This tutorial provides techniques to effectively handle these situations.

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Skill Level Appropriate for all
22m 39s
Duration
72,322
Views
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Skills covered in this course
Business Business Skills Communication

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