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Addressing misconceptions

Addressing misconceptions: Quality Standards in Customer Service
Addressing misconceptions: Quality Standards in Customer Service

Identify common misconceptions that hamper the development of quality standards, and learn how to address them in your organization. Understand how higher levels of service quality lead to lower costs, how they can help when you have limited resources, and how quality standards further, rather than restrict, the personality of your agents and organization.

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Skill Level Intermediate
1h 4m
Duration
150,286
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Skills covered in this course
Business Business Skills Leadership

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