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Acknowledge the customer's feelings

Acknowledge the customer's feelings: Writing Customer Service Emails
Acknowledge the customer's feelings: Writing Customer Service Emails

When customers email us, they may be angry or confused. These feelings can prevent them from accepting our answers. To move customers from emotional to rational, learn how to acknowledge a their feelings, even if you don't agree with them.

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Skill Level Beginner
1h 6m
Duration
365,198
Views
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Skills covered in this course
Business Email Writing

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