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Acknowledge concern

Acknowledge concern: Delivering Bad News to a Customer
Acknowledge concern: Delivering Bad News to a Customer

There is something known as the communication chain—when people communicate, they expect the person they are communicating with to respond or react. This response is a link in the communication chain. A failure to respond to communication leaves the communication chain broken. You link the communication chain by acknowledging concern. This video walks you through how to acknowledge concern, offering sample phrases.

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Skill Level Beginner
48m 13s
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Skills covered in this course
Business Business Skills

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