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Acknowledge concern with customers

Acknowledge concern with customers: Building Rapport with Customers
Acknowledge concern with customers: Building Rapport with Customers

Learn why you have to acknowledge your customer's emotion, be it anger or excitement. See how linking the communication chain can establish rapport, keep the conversation moving forward, and defuse anger.

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Skill Level Intermediate
27m 4s
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Skills covered in this course
Business Business Skills Communication Marketing

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