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Accessibility and quality

Accessibility and quality: Service Metrics for Customer Service
Accessibility and quality: Service Metrics for Customer Service

Identify accessibility metrics that answer the question, "Are you available when your customers need you?" Understand the uses and pitfalls of these metrics and hear guidelines to selecting sensible metrics that support accessibility. Learn how to establish quality metrics that answer the question, "Are you doing the right things to support your customers?" Acquire tips for using quality metrics to improve processes, identify technology innovation opportunities, and develop employees.

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Skill Level Intermediate
1h 15m
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Skills covered in this course
Business Business Skills

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