is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

The $60 billion problem

The $60 billion problem: Customer Service: Preventing Turnover
The $60 billion problem: Customer Service: Preventing Turnover

Customer service costs organizations over $60 billion every year. In this video, learn the reasons why turnover represents a huge chunk of those dollars, and the pitfalls of outsourcing customer service to companies without a direct profit-and-loss responsibility.

Resume Transcript Auto-Scroll
Skill Level Intermediate
34m 54s
Show More Show Less
Skills covered in this course
Business Business Skills Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Watch this course on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to access your learning content.