Leading a successful change requires you to…design change that takes the organization to its…next level of success and you need to get people on board to make it happen.…And sometimes you do this process not only with employees but also…business partners and customers, who will also have their own reaction to change.…Let's look at the challenges Microsoft has faced.…It's had two very notable struggles in this area.…First in 2007 when it released its Vista…operating system and in 2013 with the release of Windows 8.…In both cases they designed something that was vastly different, in…look and feel, from how people were used to using their project.…
In fact, many businesses never bought Vista because they…believed the cost of training would be too high.…With Windows 8, Microsoft made an operating system that…was designed to work on both tablets and desktops.…Except those two platforms are incredibly different from the user's perspective.…Not only were both groups upset, but Microsoft had to use…a lot of resources to quickly build an upgrade to address concerns.…
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- Understanding resistance and the emotions of change
- Assessing the need for change
- Building your change team
- Evaluating solutions
- Announcing the change
- Implementing change that works
Skill Level Advanced
1. Understanding Change
2. Identifying the Need for Change
3. Building the Team
4. Designing the Change
5. Announcing the Initiative
6. Implementing and Maintaining the Change
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