Join Sally Norred for an in-depth discussion in this video Building client relationships with webinars, part of Webinar Fundamentals.
- [Voiceover] Let's discuss some ways…that businesses can use webinars…to build and strengthen customer and client relationships.…Webinars can be a great tool…for nurturing client relationships.…With webinars you can offer service,…information, and support to your customers without travel.…To strengthen relationships with existing customers…businesses need to ensure…that the webinar offers something of value…to the target audience.…There are many ways that a business can provide value…to an audience of existing customers…or clients with a webinar.…
A business can help existing customers learn more about…how to use their product or service…by holding a training event.…For example, a computer hardware company…may hold a training webinar for their customers…showing how to install an upgrade to their latest product.…Another valuable add for customers…could be an informational presentation.…A company could review techniques, features, or functions…that can help customers make the most of their product.…For example, a financial software company…
- What is a webinar?
- Making webinars engaging
- Comparing webinar software, like Adobe Connect and WebEx Event Center
- Selecting topics and presenters
- Creating an agenda
- Scheduling and marketing your webinar
- Using audio and video
- Recording the webinar
- Handling audience Q&A
- Following up with attendees
Skill Level Appropriate for all
PowerPoint 2013 Essential Trainingwith Jess Stratton3h 19m Appropriate for all
Camtasia Studio 8 Essential Trainingwith Chris Mattia6h 19m Beginner
1. Understanding Webinars
2. Selecting Webinar Software
3. Planning Your Webinar
4. Producing Your Webinar
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