Join Brenda Bailey-Hughes for an in-depth discussion in this video The outer circle: Projecting verbal credibility, part of Building Trust.
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…We know non-verbal messages effect our credibility.…But what about the words themselves?…Do people also craft opinions about us in…those first few seconds based on words we use?…You bet.…Let's watch again as Preston and Samantha and Dan continue their meeting.…See if you can identify verbal busters and boosters.…>> so, you know, you guys might think this sounds kind of stupid.…But, you know, what I was thinking might explain what's going on…is the the, the, the prelaunch campaign that marketing did, you know?…>> The marketing campaign is unlikely to have caused the increased call volume.…
The campaign only ran on the west coast and the highest call…volume, which is 89% to be exact, came from the mid-west region.…Ed, who's headed up five successful launches now…said that the volume is unrelated to the campaign.…But I'm, I'm curious, what are your reasons…for associating the increased call volume with the campaign?…>> yeah.…Well, you know I, I get what you guys are…saying, but I was thinking maybe it's social media at work.…
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
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