Join Brenda Bailey-Hughes for an in-depth discussion in this video The outer circle: Projecting nonverbal credibility, part of Building Trust.
…Let's look at the non verbal triggers first.…And then we'll turn our attention to some of the verbal busters and boosters.…Being chronically late even just a little late can be a huge trust buster.…Dan may not realize it but he could…be hurting his credibility with his unkempt appearance.…His shirt isn't a good fit and it's not pressed.…His hair and his folder leave him looking a little disheveled.…People might unconsciously decide that if he can't pay attention to the details…of his appearance that he also can't pay attention to details on a project.…
Posture can be a huge credibility booster.…Notice how Preston and Samantha sit up straight, make direct eye contact…for at least three to five seconds, and keep their chins level.…Our friend Dan on the other hand, sends a very different message with his posture.…While he may want to appear casual and relaxed,…a straighter posture would project more confidence and competence.…Evenly distribute your weight on both feet when you are standing.…Women keep your feet about hip distance…
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
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