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In the bonus chapter, Drew shares insights from his own career and answers tough questions on resistance to innovation, innovation and leadership, and the difference between generating vs. executing innovative ideas.
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- What is innovation?
- Understanding the myths about creativity and barriers to innovation
- Understanding the characteristics of innovative products and services
- Using the five techniques of Systematic Inventive Thinking
- Creating new services and processes at work
- Running innovation workshops
- Involving customers in innovation
- Mastering innovative thinking<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
White-haired man: One of the most important principles in the SIT method is the closed-world principle that we covered in chapter 1. It states that there is an inverse relationship between the distance from the problem and the creativity of the solution. The farther away you have to go to find a solution, the less creative it will be. So it's important where you set the boundaries of the closed world as you apply the SIT method. Let's explore our options. Think of the closed world as an imaginary space and time around your problem.
It's like drawing a circle around where the product or service is being used. The circle forms a boundary. Anything that is outside the circle, you don't have access to. If you wanted something from outside the circle, you'd have to figure out a way to import it back in. But everything inside the circle is a resource that you can recruit into how your product or service is used. Therefore, every time you change the size of that boundary, larger or smaller, you change a lot about the resources you have access to.
That changes a lot about how the SIT method will work. It's a process I call zooming in and zooming out. Think of it like the lens on a camera. The photographer sees a completely different view of the subject when the lens is changed by zooming closer in or by zooming far away. With each new position of the lens, the photographer sees a different set of components in the picture. Changing the view triggers new insights on how best to take that shot.
You can do the exact same thing when trying to generate new ideas for your problem. Here's an example. Imagine you're trying to come up with ideas on how to improve a refrigerator. You would start the ideation process by making a list of the major components, like the shelves, ice maker, the light bub, door, and so on. You would also include components that are not attached to the refrigerator but are in the immediate vicinity, such as food items and family members who use the refrigerator.
In this case, our closed world is a fairly tight circle right around the refrigerator. But now, you want to zoom in. Do this by focusing on just one component, such as the door. To use the SIT method here in this case, you make a new list of just those components of the door:the handle, the edges, the rubber seal, and so on. By zooming in and making the closed world even tighter, you'll see the problem very differently.
Using the SIT techniques here will produce entirely different ideas than the previous example. You can also zoom out and give yourself a completely new closed world definition. You do this by imagining the refrigerator as just one component of a larger system, which, in this case, is the kitchen. Your new component list starts with the refrigerator, then you add in all the other components around it, like the oven, the pantry, the kitchen floor, family members, and so on.
Just as before, each SIT technique used in this closed world definition will yield a whole new class of ideas. To make sure this is clear, try applying the multiplication technique to each of these 3 closed world definitions: the door, the refrigerator and its immediate vicinity, and the kitchen. Make your component lists side-by-side, just as we discussed. Then select a component from each list and imagine making a copy and changing it in some way.
You should see right away how zooming in and zooming out completely changes the way you apply this technique. Which closed world do you start with? A good rule of thumb is to start with the main product and its immediate vicinity. Use the SIT techniques at this level until you start to run out of ideas. Then try zooming in on a component, especially` especially a component that is most important to the product.
Finally, I like to try zooming out when I want to explore how the product interacts with its environment. Zooming in and out helps you discover a breakthrough idea to a new problem you didn't even know you had.