Join Brenda Bailey-Hughes for an in-depth discussion in this video What is trust?, part of Building Trust (2014).
What is this thing called trust? Sometimes trust is defined as knowing what to expect from another person, or predictability. And predictability does play into trust, but if that's it, well, then we would trust the person who walks into work every day, and at exactly 10:05 every day punches us. Well, no. Predictability alone is not enough to create trust. Trust is also about my belief that you have my best interest in mind.
Trust is also contextual. I trust my doctor to give me sound medical advice, but I won't consult my doctor about that funny sound the car engine is making. How do you define trust? Think of a few people whom you really trust. What are some of their attributes or characteristics? How did they earn your trust? Write down a few key words that help you define trust. You can use the trust building action plan provided. Defining trust, is our first step in building trust.
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
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