Join Judy Steiner-Williams for an in-depth discussion in this video Using the right tone, part of Writing Email.
…Every email you send has a tone.…I think you misinterpreted the tone.…Have you ever said that to anyone or…has someone responded to you with that statement?…Tone.…What is it?…Well, when we speak, we have the tone of our voices.…We detect sincerity, sarcasm, concern, and humor, for example.…Voice inflections combined with body language help indicate tone.…But we don't have the actual voice inflections or body language in emails.…
In fact, tone easily gets lost or misinterpreted in email messages.…So even though those written words alone don't have a tone,…we always read tone into them and that creates a problem.…Tone, whether face to face or in an email, is something that needs to be analyzed.…Misunderstandings, hurt feelings, lost accounts, and anger result…when the sender doesn't carefully analyze that email tone.…What types of things do readers pick up on in trying to determine an email's tone?…First, the reader will analyze their relationship with the writer.…
Do I know the person has a sarcastic sense of humor?…
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- Using email as a communication tool
- Understanding the right time and the right tone to strike
- Crafting strong subject lines and messages
- Respecting confidentiality
- Copying and bcc'ing
- Including attachments<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.