Join Dave Crenshaw for an in-depth discussion in this video Using the exercise files, part of Thinking Like a Leader.
Throughout this course, I'll be asking you to fill out worksheets to better understand how well you're progressing on the path to becoming invaluable. These worksheets have been provided in the Exercise Files tab on the Course Details page for all lynda.com subscribers, or if you're watching this tutorial on a DVD-ROM, the exercise files have been included there. I suggest that you download these worksheets and print them out prior to watching the course. At various points throughout the course, I'll be asking you to pause the videos and fill out a worksheet.
In order for you to get the most out of this training, I recommend you have these worksheets on hand. Now, let's get started!
Discover how you can identify trends, gather and address customer feedback, and proactively deliver what your company needs for competitive advantage.
This course is one of a series of five Dave Crenshaw courses based on his Invaluable teaching methodology for professional development.
- Understanding what makes your company money
- Discovering market trends
- Understanding your competition
- Knowing your customers and how to better serve them