Join Jeff Toister for an in-depth discussion in this video Using the exercise files, part of Customer Service Fundamentals.
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You have access to the exercise files, I'll be referencing throughout this course. I've included worksheets and checklists in the exercise files for all lynda.com members to use. I'll reference them throughout the course.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is outstanding customer service?
- Identifying your customer
- Creating a customer service vision
- Enhancing likability in person, over the phone, and via email
- Actively listening to customers
- Going the extra mile
- Taking ownership of problems
- Diffusing angry customers
- Using data to evaluate and improve your customer service<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.