Join Judy Steiner-Williams for an in-depth discussion in this video Understanding your message's impact, part of Writing Email.
Impact.…The effect or impression of one thing on another.…The power of making a strong immediate impression.…That's the dictionary definition of impact.…Let's apply that to email.…What is the effect or impression of your email message on its recipient?…Your recipient will have a strong immediate impression, but will…it be a strong positive or a strong negative one?…Emails are a constant part of our workday.…Numerous people are always sending messages that require responses.…
Others are sending you FYI messages or forwards…that they may feel you need to stay informed.…Or you may need to originate a message to a customer lead, someone you haven't met.…If we go on autopilot and thoughtlessly…originate our reply to email messages, we may…find those messages making a negative impact…on our coworkers, on management, and on clients.…And of course, ultimately causing a negative impact on you, the sender.…Email writers have to be conscious of the message's impact, including…what is said, how it's said, and even who receives it.…
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- Using email as a communication tool
- Understanding the right time and the right tone to strike
- Crafting strong subject lines and messages
- Respecting confidentiality
- Copying and bcc'ing
- Including attachments<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.