Join Judy Steiner-Williams for an in-depth discussion in this video Sending email for the right purpose, part of Writing Email.
- View Offline
…Of course, the purpose of emails is…to send and receive messages, to convey information.…So that's the end of the discussion, right?…Actually, the purpose is much more complicated.…Email is not the correct channel for every message.…And email shouldn't be used for just any reason.…The right purpose and the right message.…That still sounds simple, doesn't it?…If it's so simple, why are so many email messages…sent with no purpose or with unclear or ulterior purposes?…Let's analyze.…
The first question is, do I simply need to share basic information with multiple…people, such as a new office policy…or county councilman will be visiting tomorrow?…If it is information everyone needs and no response is required,…then the email's purpose is to provide that information quickly and effortlessly.…The next question, do I need a written record…of having sent the email or of the anticipated response?…If that record is necessary, then send an email because its…purpose would be to have a record to share with others involved.…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Using email as a communication tool
- Understanding the right time and the right tone to strike
- Crafting strong subject lines and messages
- Respecting confidentiality
- Copying and bcc'ing
- Including attachments<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.