Join Todd Dewett for an in-depth discussion in this video Reviewing the three types of feedback, part of Delivering Employee Feedback.
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…When we hear the word feedback, we think of telling someone…what we think about how they performed so they can do better.…Sounds easy.…But just because you give someone feedback doesn't mean your feedback will help them.…In fact, it's common for feedback to hurt more than it helps.…Part of the explanation we've already talked about.…That's understanding the characteristics of great feedback.…But in addition, we have to talk about the three main…types of feedback.…They are, standards-based feedback,…informational feedback, and emotional feedback.…
Lets briefly consider each one.…Standards-based feedback is information you provide to someone to let…them know whether they did or did not meet some standard.…It's about the outcome.…For example in high school we tried out for sports…teams and after tryouts a list of names was posted the…people on the list made the team those not…on the list did not and that's all you knew.…Versions of this happen all the time.…If you work in a call center and…don't reach the standard number of required calls in…
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