Join Todd Dewett for an in-depth discussion in this video Responding in a feedback situation, part of Delivering Employee Feedback.
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…Here's an interesting fact about feedback.…What you do when not actually speaking is even…more important than what you say when you are speaking.…If you want to respond effectively, you first have…to think about what it means to listen effectively.…Then think through your response options carefully.…You see, when you're speaking to someone and you've offered a bit of…advice or feedback, don't expect some…simplistic response whereby they quickly and enthusiastically…thank you for sharing your wisdom. That's not likely.…What is likely is a wide array of responses, which means your job…Listen, I want you to keep in my these great tips for effective listening.…
First, face the person.…Look them in the eyes.…Be relaxed instead of rigid and don't multitask.…Together these things suggest you're…physically engaged, attentive and respectful.…Next, unless they say something completely offensive or outrageous, don't interrupt.…Interrupting is considered by most people to be…one of the most rude and demeaning interpersonal behaviors.…
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