Join John Ullmen for an in-depth discussion in this video Build rapport, relationships, and trust, part of Influencing Others.
…The 14th method is build rapport, relationship, and trust.…Think of it this way, you do extra things willingly for…people with whom you have a level of rapport and trust.…You might help a close friend or family member move their things…on a weekend, but you wouldn't give up your weekend for just anyone.…If you earn more rapport and…trust and strengthen relationships with people, they'll…be more willing to hear you…out and consider supporting your influence objectives.…Here's how to do it.…First be a great listener.…Pay them the respect of paying attention and let them know you understand them.…
For example, waiters who repeat orders back to customers instead of saying…merely okay, get more tips, up to 70% more in some studies.…Second, build rapport proactively.…Make an extra effort to learn about the people you're dealing with.…There was a revealing study on pairs of MBA students doing negotiations remotely…by sending messages back and forth, not in person and not using video.…29% of the pairs which did not exchange personal information or do some rapport…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Turning objections into actions
- Adding more impact to your ideas
- Establishing urgency
- Using the influence advantage checklist
- Influencing to inspire
- And many more....<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Intermediate
1. What the Best Influencers Do Before They Influence
2. How to Choose the Best Influence Methods for Your Situation
3. How to Make Your Influence Welcomed and Wanted
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.