Join Brenda Bailey-Hughes for an in-depth discussion in this video Apologizing, part of Building Trust.
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…Your intentions are good, your heart is in the right place.…You never meant to hurt someone.…But let's face it, we are all going to goof sometime.…You missed a deadline, you failed to follow through, you…forgot your friend's birthday, you slipped and blurted out a secret.…You told a little white lie just to spare someone's feelings, but you got caught.…We will all at some point in our lives…violate the hard earned trust of someone we care about.…Hopefully, we've modeled understanding and forgiveness…when that someone violated our trust.…
Hopefully, they'll return the favor.…But in our worst moments, we can follow these steps, recommended…by Pat Gallagan, editor with American Society for Training and Development.…Admit the breach.…Apologize.…Say what you will do to prevent future breaches.…Take action to repair and act.…Maybe your goof was criticizing a colleague's…beloved project behind his back, when your…colleague finds out and confronts you; admit the breach, you might oh, I blew it.…
And apologize, keep it simple.…
In this course, author Brenda Bailey-Hughes shows how to strengthen relationships within the three circles of trust. Plus, learn how to build trust in remote teams, repair lost or broken trust, and deliver an apology to speed the rebuilding process.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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