From the course: Elearning Tips
When is training the answer?
- You know, the truth is, even when you've noticed a performance gap within your workplace, it doesn't necessarily mean that it can be fixed with training. Sometimes employees are fully aware and capable of completing the task or behavior at the expected level of performance. There just happens to be other reasons why they aren't doing it. So, what are some of the reasons that might cause a performance gap that can be fixed with training? Well, of course, your employees might lack the knowledge needed to perform a specific task, and typically, this is something that exists with new employees. On the other hand, your employees might lack the skill needed to perform the task. Maybe employees know how to perform a task, but they lack the expertise to perform it at a certain level. Now, when it comes to knowledge and skill, these are things that can be fixed with training. But what about those things that can't be fixed with training? Well, your employees might lack the motivation to perform the task, or there might be an issue within the workplace that's causing the performance gap. For example, let's say your employees are responsible for selling different products and helping customers get up and running with those products, but there's just one product that they just don't sell a lot of. Well, from your stakeholders' perspective, it's easy for them to think that employees just need extra training on how to sell and set up that one product. But if you stop and take the time to look into the issue, you might discover that employees are commissioned less for that specific product, or maybe the systems required to set it up are unusually slow. In either case, no matter how much training you provide, it wouldn't change the fact that employees are either unmotivated to sell the product because they're commissioned differently, or they avoid selling the product altogether because the systems are so slow. So, the next time you're asked to create any type of training, make sure you stop and verify that the problem is something that training can actually fix.
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