From the course: Elearning Tips
How to design blended learning with elearning
From the course: Elearning Tips
How to design blended learning with elearning
- When you're asked to create training you might ask yourself, should it be an e-learning course or an instructor-led training? Or maybe a how-to video or a job aid? And while these are important questions to answer, what you really should be asking yourself is why does it have to be one thing or another? You know, the truth is learning is a process of experiences that occurs over a period of time. And because of this, it's your job to consider how you can create a blended learning experience. So how do you do that? Well, creating blended learning is about matching one or more learning experiences to one or more desired learning outcomes. For example, let's say you wanted to create a blended learning solution to teach call center agents how to properly greet a customer on the phone. You could create a short e-learning course to demonstrate the steps and expectations for greeting a customer, and this would be a good solution for transferring that knowledge. You could also incorporate some practice into your e-learning course by creating a branching scenario, but you don't want to stop there. In order for the employees to really master the skill of greeting customers, they need to put their knowledge into practice. So maybe you could create a hands-on workshop where they can put into practice the steps they learned earlier in your e-learning course. From there, the employees can get feedback and coaching by their supervisors as they're actually applying their new skills on the job. And finally, you could create and distribute a job aid or infographic that employees can reference and use for continued performance support. And that's just one way you can create a blended learning solution. So the next time you're asked whether something should be an e-learning course or an instructor-led training, try exploring the unbeaten path of blended learning.
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