From the course: Learning Amazon Connect: Create and Manage a Contact Center
Scenario - Amazon Web Services (AWS) Tutorial
From the course: Learning Amazon Connect: Create and Manage a Contact Center
Scenario
- [Instructor] In this course, I build out a contact center that is based around a utility company called kinetECO, with agents, supervisors, reporting and custom IVR flows. Whilst the company's fictitious the techniques used here can be applied to many different use cases and you may find subtle ideas as you go through the course.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.